when you say "i'm so sorry", there's of course two interpretations.

the first is that you apologize, and mean it.

and, the second is a self-deprecating statement.

now, how do you put these things together when you repeat the line "i'm so sorry" over and over again?

i've been over this before - what exactly does it mean to apologize for something that somebody else did? is it a statement of condolence? you can't express regret when you're not responsible. and, the state cannot be personified in that manner - it is cold, impersonal bureaucracy.

so, i don't know what those words mean.

and, it's truly a sorry display, isn't it?

so sorry, indeed.