ok. 

in order for me to get the form typed back up again, i'll need to get into the virtual machine on the laptop.

i have to get this up and running. but, at least it's clear that the business name doesn't exist.

and, yes, i do think that i'm owed the $32 because it's an expense i wouldn't have had to incur had they just given me the information like i asked for in the first place.