now, regarding how i'm going to deal with this...
i had a $270 credit in the last apartment, and i'm not sure if they should have cut me a check or not. they didn't. i'm going to have to call the program on monday to find out. but, it indicates that i shouldn't expect to be paying much for hydro, if anything at all, once i get used to where the costs are in this unit. i expect to rebuild that credit.
in the short term, i need to figure out whether i am really paying for hot water or not. if i am, i'm going to have to change the terms of the credit to the intensive service, which is an extra $20 a month.
regardless, i'm going to behave as though the credit is retroactive, even though everybody insists that it isn't. so, if i ended up with a $70 bill, and i think i'm paying hot water, i will put in a payment for $2 and wait until the credit builds up to take care of the costs - or $25 if i'm convinced that i'm not.
if i'm not on the hot water circuit, i expect the bills down here to be in the $30-40 range, so it will take a few months to catch up. otherwise, i guess i'm expecting it to be in the $50-60 range, and will need to get on the appropriate program to adjust.