jessica
hi.
there's a really severe sewer blockage somewhere around my unit that seems to have clicked in overnight. i know that's vague, but i don't actually know where the blockage is. but, i do know that, the last time i had a block like this (two years ago), the eel company told me that the block was probably off the property and the city should have taken care of it. the toilet is currently inoperable due to the block [it takes ten minutes to drain and takes nothing with it].
i will have to call my landlord. but, i'm just wondering what the process is in getting the city to clear it's side of the lines, in case that's what the issue is (as i think it is).
i live at 805 marion.
311
Good Afternoon,
Thank you for your email.
The City of Windsor offers an eeling program, I would suggest contacting the Public Works Maintenance Department immediately to schedule an appointment. Public Works maintenance can be reached at 519-255-6326. I have also provided The City of Windsor Eeling Program Link:
http://www.citywindsor.ca/residents/maintenanceandfieldservices/Sewers-/Pages/Eeling-Program.aspx
Thank you for using the City of Windsor 311 services.
(phone call made)
jessica
hi.
i have contacted them, and they are offering the eeling service at a charge that i can't place on the property owners without their consent. but i want to be clear that i believe that the blockage is not on the property - that it is in the actual sewer, and is a combination of things like coffee cups, tree branches and other trash that washed into the sewer from the street. i consequently feel like this is something the city should be dealing with through a different method than eeling through a cleanout, like by sending a truck to clear out the sewers. it just strikes me as unfair for my landlord to pick up the bill on something that is affecting the entire neighbourhood [simply because i'm pushy enough to force him to]. and, fwiw, the water level in the sewers on my side of the street is very
high, while the water level in the sewers across the street is not - i
think it's very clear the blockage is not on his property.
is there a different program for this that places the cost on the city, where it really belongs?
311
Good Afternoon Jessica,
I am so sorry to hear about the sewer blockage at your resident.
Can you please provide your address and if possible your contact information and I will register a Service Request to have your street sewer cleaned of the tree branches and other trash that has washed into the street sewer and I will also submit a Street Sweeping request to Environmental Services so the street can be cleared of waste.
Thank you for using the City of Windsor 311 services.
jessica
i'm at 805 marion.
can i ask how long you expect such a request to take to process and result in a clearing?
311
Good Afternoon,
A sewer complaint's duration can be up to 10 business day. I've have including your comments in the Service Request and also flagged your e-mail as Emergency. Your Service Request No. for your Sewer Complaint is 16-000 10159 in case you need to contact Public Works Maintenance.
Thank you for using the City of Windsor 311 services.
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