From: sennheiser.ca
To: Jessica Murray <death.to.koalas@gmail.com>
I'm sorry!
I missed this entire thread.
Let's see what you come up with, in terms of experimentation. We take cheques, so if you decide a parts order is for you, s. on the Parts Desk can give you bottom line. Same deal for repairs, it just lengthens the process somewhat.
We're not huge, so we've never set up a warranty depot chain. In fact, the only one we ever did set up, dropped us because he didn't get enough business! Considering that we have a fairly large product catalogue, I guess that's a good thing!