my hair is finally almost clean. realizing what caused the problem helped me finally fix it. almost. i put exorbitant amounts of conditioner in it and let it sit for several days, then washed it out. i then shock washed it with shampoo three times, and put exorbitant amounts of conditioner in it again, this time only for about a half hour. the fact that it almost entirely came back after a half hour but didn't come back after hours and hours trying as recently as a few days previously, indicates i had to wash something out of the hair, and i'm sure now that that thing was sweat. it's still a little frizzy at the ends, but it's basically clean. therefore, i can bleach it tomorrow.
i still can't get into the account and have convinced myself that google is trying to force me to use a cell phone. i have it in a separate window and am going to need to just click "send" over and over until it works.
i need to get back to what i was doing tonight, but it's going to be difficult because the stalkers are chain smoking inside.