well, i'm not particularly convinced that collusion is not taking place, but i got the refill....

when i got there, he told me it wasn't in yet. so i yelled and screamed for a few minutes, providing the ultimatum to provide me a refund or get on the phone and call around to get it in right away. the owner just coincidentally happened to be in the back, and she took care of it - the refill was there in about twenty minutes. that's how you have to deal with shit like that...

the excuse they gave me was they thought they gave me seven days (but i take them twice daily, so they gave me 3.5). it's a bad excuse, either way, because they told me it would be in by monday....

so, i dunno. all the information to conclude incompetence is there, but it's not really sitting right with me. for the immediate moment, it's sort of irrelevant.