when i search for myself, it comes up. the files are there, but they're inaccessible.

so, i changed the email address associated with the user account to something else. this seems to have decoupled the accounts, at least. i then tried to create a new account with my old email address, but it then told me the address was still associated with another account. i tried to change the password again, and i got the same error.

so, i think that what i've figured out is that it acknowledges that my account exists, but it won't let me log into it, which firms up one of two situations: either the site is experiencing some kind of broken logon server, or i'm essentially banned from logging in.

i sent them a follow-up. we'll see what happens.