i've worked in tech support, and i'll tell you that the number one complaint you get from americans on the phone is that they do not want to talk to "pakis". they will plead with you to not transfer them to pakistan.

little do they know that when they think they're being transferred to pakistan, they're actually being transferred to canada and speaking with an underemployed immigrant.

but, it's not the ethnicity that americans react poorly to, it's the accents and generally different language. if the "paki" they're speaking with is fluent in english, chances are they won't even think to criticize their ethnicity. and, they're not attached to any proper concept of english, either, but rather the enforcement of american accents; i've been on calls with texans where we can barely understand each other, and the reaction they have to my canadian accent (and very good spoken english) is in actuality basically the same as the reaction they'd have to any other accent that differs from theirs.

americans live in a bubble, and they don't want it to be burst. they want to communicate solely with people that think and sound like them.

the companies understand this, too. they're constantly balancing the cost-benefit on this. management tends to have a diversity of views on the topic; labour is so mobile nowadays that decisions can and do change when power changes hands.

so, can trump claim credit for this? the decision was doubtlessly rooted in market research that says that americans are strongly uninterested in talking to "pakis" on the phone at this particular moment. so, it might be less of a stretch than you might think.

i'm not sure it's something he should be proud of, though.

https://www.theguardian.com/us-news/2016/dec/28/donald-trump-claims-credit-creating-8000-jobs-sprint-one-web