wanna hire me for a few weeks?

i really just don't want a full time job.

Jason/Jessica Parent

Windsor, Ontario

Postal Code:

Phone:

death.to.koalas@gmail.com

ODSP

Post-Traumatic Stress & Social Anxiety Disorder & Gender Dysphoria                                                  February, 2013 - Present

• Moved to Windsor in Aug, 2013.

Carleton University                                                                                          September, 2008  -  May, 2013

Computer Science & Law (BSc / BA) & Mathematics (Masters)

• 19.5/20 credits in Computer Science. Did not pursue further due to lack of interest.
• 15/20 credits in Law. Did not pursue further due to lack of interest.
• Did not formally apply to graduate, after completing more than five credits in mathematics at the graduate level from 2003-2013.

R.A. Malatest and Associates                                                                                                               April, 2008 - July, 2008

Survey Interviewer (Outbound/Survey) and General Office Worker                          

• Outbound cold calling, both business and residential.
• Contacted diverse individuals by phone and asked them to complete surveys over the phone.
• Faxing, typing, data entry, spreadsheet, proofreading, general quality control.
• Applications Used: Microsoft Office (Word, Excel), Mozilla Firefox, Windows XP, Google Docs

Hewlett-Packard                                                                                                                             September, 2007 – March, 2008

Help Desk Agent for AT&T Employees (Inbound/Support)

• Network Troubleshooting: VPN, ISP, Wireless, 3G, Cellular, Global Network Client.
• Software Troubleshooting:  Windows, Office, Acrobat, McAfee, Outlook. 
• Acting Active Directory Administrator on AT&T machines.
• Orchestrated the deployment of local technicians to solve issues related to large network outages.
• Applications used: Internet Explorer, Office Outlook, Notepad, Jabber, AT&T Global Network Client.

 Microsoft                                                                                                                                         November, 2006 – August, 2007

Windows Vista Level 2 Technical Support Agent (Outbound/Support/Research/Supervisory)

• Researched and solved escalated issues relating to the installation and use of Windows Vista.
• Contacted users to help them implement the determined solution.
• Provided resulting information for inclusion into the Microsoft Knowledge Base.
• Took some inbound calls when irate customers demanded to speak to Level 2 Techs.
• Supervisory: Assigned newly escalated cases to other Level 2 agents, rescheduled and reassigned missed or tardy callbacks, compiled nightly statistical reports.
• Applications used: Microsoft CAP, Office Outlook, Internet Explorer, Microsoft Excel, Windows Live (Search, Messenger, Hotmail), Sysinternals Tools, Various Microsoft Tools, Windows Vista, Microsoft Knowledge Base.

 Compaq                                                                                                                                       September, 2006 – November, 2006

Level 1 Technical Support Representative (Inbound/Support)

• Logical hardware troubleshooting.
• Ordered replacements for malfunctioning parts.
• Some software troubleshooting.
• Applications used: Clarify, Internet Explorer, Citrix, HP Knowledge Base.

Carleton University                                                                                       September, 2000  - August, 2006

B. Mathematics (Honours)

• Took some semesters off.
• Was also enrolled as a physics student, an english student & a gender studies student.